Ordering & Shipping Info
Are you ready to place your order? You may do so in 3 different ways:
– Securely complete your purchase online
– Call us at 310-478-0228 to place your order
– Email us at email@example.com
If you call after business hours, be sure to leave a message with the most convenient time for us to return the call.
Smaller items and accessories will be shipped FedEx or UPS Ground. We do not charge extra for packaging.
Larger items will be shipped using a “blanket wrap” service. This is a fully insured, inside the home delivery service. This type of delivery can take up to 5 weeks, depending on your location and truck schedule.
Local delivery (for the Los Angeles area) is available at a minimum charge of 120.00 per trip, depending on distance, stairs, etc.
If you are in Los Angeles, you are welcome to pick up from our West LA store from Tuesdays to Saturdays only (no pickups on Sundays and Mondays).
Nationwide orders are shipped from our Los Angeles location within 7 business days after payment has been received.
Returns, cancellations and damaged items (online orders only):
We are certain that you will be delighted with the quality of our pieces. However, if after you receive your items you are not completely satisfied with your purchase, we offer you 2 days from the receipt of the order to notify us in writing.
We will then provide you with a RMA number. Returns without a RMA number will not be accepted or processed.
Customer will be responsible for arranging shipping to our Los Angeles Store and for all shipping charges (sending and returning).
After receipt and satisfactory inspection of the goods we will process your refund for the purchase price minus all freight charges.
Shipping address for all returns:
Terra Nova Designs, Inc.
2251 S Sepulveda Blvd.
Los Angeles, CA 90064
Receiving hours: Monday-Friday from 10 am to 5 pm.
In the unlikely case you receive a damaged item due to shipping, please keep all the packaging materials and call us ASAP at 310-478-0228 or email us at firstname.lastname@example.org
We will then inform the shipping company and make the arrangements for the damaged items to be picked up.
In some cases, shipping companies may request pictures of the damaged item in order to process the claim.
Changes in climate, fluctuation in temperature and humidity and the exposure to sunlight may cause furniture to expand or shrink. It should be noted that these will not affect the structure of the piece and to avoid it, we suggest the use of a humidifier or the placement of a glass of water inside or underneath the furniture. This may help to maintain humidity.
Strong sunlight may cause fading or other changes.
Avoid placing furniture next to heaters, air conditionings and open windows.
Do not place hot items directly on the furniture.
-Do not use furniture polish, oils or any commercial cleaners on your antique furniture.
-A dry cloth or duster is recommended to wipe down the pieces.
-Except for lacquer pieces, waxing using a natural wax is recommended every 6-12 months to keep wood pieces looking their best. Do not use a silicone base polish.
We are pleased to offer custom furniture and upholstery to suit your needs.
We will be happy to work with you helping with your designing needs. Let us know what you are looking for and we will help you in any way we can.
Custom orders require a non-refundable 50% deposit at the time order is placed. Balance is due once the items are ready to ship. Lead time for custom upholstery is 3 weeks or less! For wood furniture, lead time is 12-14 weeks.